Microsoft Updates and Price Increase Announcement
What You Need to Know
To continue offering personalised hands-on IT support we’ve modified our fee structure. Costs have been kept at a minimum over the past ten years and we are confident our rates will still be lower than the industry standard.
Non-Contract Support
On site support will be charged at £75 for the first hour and £65/hr thereafter (no callout charges other than the 1 hour minimum).
Please get in touch if you would be interested in a monthly agreement, it could save you time and money.
IT Support Agreements
To support your staff and IT infrastructure choose unlimited remote or on-site support in conjunction with your Microsoft software license:
For 1 – 10 devices: £10 per device per month
For 11 – 25 devices: £9 per device per month
For over 26 devices: £8 per device per month
New user setup, PC break/fix troubleshooting and IT procurement is included in the above.
Site visits are at a discounted rate of £50/hr for services such as –
- Software updates/changes e.g. Sage/Act systems
- New hardware installation
- Site visits caused by failing hardware
Microsoft License Bundle Fees
In January, Microsoft announced that all software licenses will be moving to an annual and advanced payment subscription, along with a nominal price increase per user.
From 1 April 2022 software licenses will be £15 per device per month. This fee will cover:
- Office 365 standard
- Managed antivirus
- Remote management and monitoring
Annual payments will be taken prior to the license being issued. As an example, one user license will be billed at £180 each year.
